Crest Insurance Group Background Crest Insurance Group, founded in 2010, provides its clients with great insurance and benefits options. As they grow across the southwest, they’re still dedicated to offering face-to-face service and staying involved in the local communities they serve. However, with more and more offices and limited in-house IT support, they needed to … Read more

Padre Dam Municipal Water District Padre Dam Municipal Water District, a water district serving over 100,000 people in Santee, CA, recognized that an upgrade to their older phones and contact center was long overdue. They aimed to find a modern solution that would eliminate costly hardware and bring the contact center and virtual office into … Read more

First Presbyterian Church of Houston Background Founded in 1838, FPC Houston is the oldest church in the city of Houston. It boasts a diverse congregation of 3,000 people with a staff of 50. The church is guided by a strong vision to reach the people in their neighborhood and city. To help accomplish this vision, … Read more

Community Services Employment Training (CSET) Background Community Services Employment Training (CSET) is a non-profit established to fight poverty with 100 users and 15 locations. They provide a wide-variety of services to the community, including services from job hunt and resume support, to weatherizing homes, to addressing homelessness, and much more. CSET’s communications are a critical … Read more

Callico Distributors Background Callico Distributors is a janitorial product and restaurant disposable redistribution company. With 55 users, Callico relies on their communications system to find success.  When Callico began their search for a communications solution, they narrowed down their requirements to an easy-to-use, streamlined solution with in-depth analytics and reporting, the ability to integrate Outlook … Read more

American College of Physicians (ACP) Background The American College of Physicians is the largest medical specialty organization in the United States and represents internal medicine physicians (internists). ACP partnered with expert telecom consultants EE and Associates  to find Vertical. They guided ACP through a fair evaluation process using standardized tools and custom criteria, which ultimately … Read more

Pingree School Background Pingree School is an independent school with 389 students and TK faculty and staff members, who rely upon its communications system to run effectively. In the past, Pingree utilized a premise system for their communications, but it was unwieldy, inflexible, and outdated. When it came time to upgrade their system, Pingree wanted … Read more

Advance Career Services Background Advance Career Services (ACS) is a family-owned full services staffing agency located in Massachusetts. When ACS began their search for a new communications system, they focused on solving a variety of pain points. In the past, ACS experienced regular, half-day outages, causing them to lose business. They did not have quality … Read more

Speech Analytics and Scoring For Your Whole Organization It’s not a secret. Great business results begin and end with an excellent customer experience. As obvious as that is, implementing customer service that creates these experiences can be elusive. You have to: Contact Center Tools for Everyone Typically, the best tools for reporting and improving customer … Read more