Peoria Public Schools Like all other school districts, safety and security is a top priority for Peoria Public Schools. One of the largest school districts in Illinois, Peoria Public Schools serves more than 13,000 students and has more than one thousand employees. To achieve its objective of enhancing the safety and security of pupils, faculty, … Read more

Borough of Quakertown Background The efficiency of government agencies can often be measured in simple terms: ease of access, consistency, responsiveness, thoroughness, and of course, ability to stay within budget. All stakeholders — be they residents, businesses, employees, suppliers, and other constituents—rely on the government to be accountable, trustworthy, and cost-effective. Delivering services in cash-challenged … Read more

I-10 Toyota Customer Pain Points I-10 Toyota is a prominent automotive dealership in Southern California with two facilities: a primary location that handles new car sales and a second site, just yards away, for used cars. Like many dealerships, I-10 Toyota found itself at a crossroads in how to handle a changing business environment. Recent … Read more

Route 22 Auto Dealerships, part of Bay Ridge Automotive Group Background The Route 22 Auto Dealerships, a group of five auto centers in north-central New Jersey along the Route 22 corridor, is part of a larger consortium known as Bay Ridge Automotive Group and includes multiple Honda showrooms, a Toyota, and a Nissan dealership. Each … Read more

Sun Office Solutions Background Sun Office Solutions is an independent retailer of office products, technologies and services to businesses throughout the Denver region. The company’s single facility supports more than 45 users, including its Customer Care team of 10 agents who service all of the company’s customers. According to Robert Marchetti, director of information technology … Read more

Warehouse Discount Center Background Since 1982, Warehouse Discount Center (WDC) has evolved into one of Southern California’s largest independently-owned home appliance, plumbing, and water systems retailers. The company has seven locations throughout the greater Los Angeles area, representing dozens of top manufacturers in the home appliance market. The problem was that each of its stores … Read more

YMCA of the Foothills Mobility Maximizes Community Impact It may be fun to stay at the YMCA, but like a lot of employees these days, staff members at the YMCA of the Foothills are constantly on the move. “Accessibility is a critical issue for our entire team,” said John Loussararian, vice president of social responsibility … Read more