Callico Distributors Background Callico Distributors is a janitorial product and restaurant disposable redistribution company. With 55 users, Callico relies on their communications system to find success.  When Callico began their search for a communications solution, they narrowed down their requirements to an easy-to-use, streamlined solution with in-depth analytics and reporting, the ability to integrate Outlook … Read more

Blount Fine Foods Background Blount Fine Foods has a rich history of providing gourmet soups, sauces and entrees to national food service, retail and restaurant clientele. To accommodate its growth, the company  moved into a new facility in Fall River, Massachusetts, from its original Warren, Rhode Island, headquarters. The Warren building had housed Blount family … Read more

Dunn Tire LLC Background Dunn Tire is one of the largest retail and wholesale distributors of tires, tire equipment and wheels in the northeastern United States. Its headquarters are located at a distribution center in Buffalo, and it maintains three additional administrative distribution center “hubs” across New York and Pennsylvania. In addition, the company runs … Read more

Origlio Beverage Background Origlio Beverage is a top beer wholesaler in the Philadelphia region, delivering mainstream and specialty beer products to local bars, restaurants, distributors and entertainment venues. The company has 140 users on its communications system, including a call center with more than 20 employees. Ninety percent of its orders are taken by phone, … Read more

Sun Office Solutions Background Sun Office Solutions is an independent retailer of office products, technologies and services to businesses throughout the Denver region. The company’s single facility supports more than 45 users, including its Customer Care team of 10 agents who service all of the company’s customers. According to Robert Marchetti, director of information technology … Read more

Warehouse Discount Center Background Since 1982, Warehouse Discount Center (WDC) has evolved into one of Southern California’s largest independently-owned home appliance, plumbing, and water systems retailers. The company has seven locations throughout the greater Los Angeles area, representing dozens of top manufacturers in the home appliance market. The problem was that each of its stores … Read more

Increase Customer Loyalty Create a more personalized and responsive shopping experience that leads to developing customers who feel heard, valued, and engaged. Give Customers Better Value Keep customers happy by making their shopping experience more convenient, personalized, and engaging. Set Yourself Apart Retail businesses that offer better customer support and engagement gain a competitive edge … Read more

The importance of retail stores in our world has become increasingly obvious as the world navigates COVID-19. But to be a truly valuable, retailers need to guarantee that when customers call in for information or for a purchase that they have a good experience and can readily access the information they need. Or they’ll stop … Read more

How intelligently architected Interactive Voice Response (IVR) can shift your customers’ experience from negative to positive. Today, communicating with your retail customers is more important than ever. As we navigate through the COVID-19 pandemic, it’s critical that when your customers call in for information or for a purchase that they have a good experience and … Read more